Terms & Refund Policy
Last updated: 2026
Service Description
Soft Life Concierge™ provides personalized itinerary planning and curated recommendations for celebrations, getaways, and soft life experiences. We are not a licensed travel agency or advisory service — we do not book flights, arrange visas, or provide travel insurance. Reservations, purchases, and bookings for recommended venues remain the client’s responsibility unless explicitly stated otherwise in your selected package.
Payment
Full payment is due at the time of booking, based on your selected tier (Soft Day, Soft Celebration, or Soft Weekend). Your Soft Life Profile™ is submitted and your itinerary creation begins only after payment is confirmed.
Turnaround Time
Itineraries are delivered within 24–48 hours of your Soft Life Profile™ submission.
Cancellations & Refunds
Cancellations made before itinerary creation has begun are eligible for a full refund. Once itinerary creation has begun, the work is considered custom and non-refundable, as it reflects time and curation specific to your profile. If you’re unsatisfied with your delivered itinerary, contact us within 48 hours of delivery and we’ll work with you on reasonable revisions.
Accuracy of Recommendations
Venue names, hours, and availability are current as of research but are not guaranteed — please confirm details directly with venues before your experience. Outfit and shopping recommendations are styling suggestions; items are not included in your package.
Contact
Questions about your order or this policy can be directed to hello@softlifeconcierge.com.
By submitting your Soft Life Profile™ and completing payment, you acknowledge that you have read, understood, and agree to these terms.